Terms of Service
Last updated: November 9, 2026
Welcome to EL MAHRAOUI. By visiting elmahraoui.com, booking a call, or purchasing a service you agree to these Terms of Service. If you do not agree, please do not use the website or services.
1. Our services
EL MAHRAOUI provides professional video editing and related creative services, including short-form and long-form video editing, thumbnail design, motion graphics, color grading, sound design, SEO optimization for video titles and descriptions, and consulting. All services are delivered digitally.
2. Packages and prices
Prices are shown in euros (€) on our website. Taxes, where applicable, may be added at checkout.
| Package | Price | What is included |
|---|---|---|
| Basic | €25 (one-time) | 1 short video edit, delivery in 2–3 days, captions, color grading, motion graphics |
| Professional | €40 per month | 15 short videos + 10 animation edits per month, personalized video branding, captions, color grading, motion graphics |
| Business | €60 per month | Complete organic growth package, personalized video branding, color grading, motion graphics, pause or cancel anytime |
We may change prices or package contents at any time; changes do not affect orders that have already been paid.
3. Ordering and payment
- An order is confirmed once payment is received (or as otherwise agreed in writing).
- Payments are processed securely by third-party payment providers. You confirm that you are authorized to use the payment method you provide.
- Monthly packages renew automatically each month until cancelled. You can cancel at any time before the next renewal date by emailing contact@elmahraoui.com.
4. Client responsibilities
- Provide the footage, files, music, brand assets and instructions needed to complete the work, in a timely manner.
- Make sure you own or have the right to use all material you send us (including music, images, clips and logos).
- Give clear feedback during the revision stage. Delays in sending material or feedback may delay delivery.
5. Delivery and revisions
Delivery times are estimates that start once we have received payment and all required material. Each video includes reasonable revision rounds on the delivered edit; requests that change the original brief or need substantial re-editing may be treated as a new order. See our Delivery Policy and Refund & Cancellation Policy for details.
6. Intellectual property
- You keep ownership of all raw footage and materials you supply.
- After full payment, you receive the right to use the final edited videos for your own personal or commercial purposes.
- We keep ownership of our working files, project files, templates, presets and techniques.
- Unless you ask us in writing not to, we may show the finished work in our portfolio and marketing materials.
7. Confidentiality
We treat your unpublished footage and business information as confidential and use it only to deliver the service.
8. Acceptable use
You may not use our services for illegal, hateful, abusive, defamatory, or infringing content. We may refuse or stop any project that violates this rule, and refunds in that case are at our discretion.
9. No guarantee of results
We work hard to create high-quality edits, but we cannot guarantee specific results such as views, followers, rankings, income or viral performance, as these depend on factors outside our control.
10. Limitation of liability
To the maximum extent permitted by law, EL MAHRAOUI is not liable for indirect, incidental or consequential damages, loss of profits or loss of data. Our total liability for any claim is limited to the amount you paid for the service that gave rise to the claim.
11. Termination
You may stop using our services at any time. We may suspend or end services if you break these Terms or fail to pay.
12. Governing law and disputes
These Terms are governed by the laws of the country in which EL MAHRAOUI is established. Before taking any formal action, please contact us at contact@elmahraoui.com so we can try to resolve the issue in good faith.
13. Changes to these terms
We may update these Terms from time to time. Continued use of the website or services after changes means you accept the updated Terms.
14. Related policies
Privacy Policy · Refund & Cancellation Policy · Delivery Policy